Frequently asked questions about Concordia senior living retirement community.
At Concordia, we’re dedicated to answering your questions and offering guidance in your search for the best retirement living option. If you can’t find the answer you’re looking for, please feel free to call us at 405-720-7200.
Q: Who is Concordia?
Concordia was founded through an association of 10 Lutheran Churches in the Oklahoma District of the LCMS. Concordia is the realization of the vision of the LCMS that identified a need for a senior home in Oklahoma City that supported and encouraged Christian fellowship and values as far back as 1958. In keeping with a strong independent streak Oklahomans are known for, Concordia is managed and staffed by local Oklahomans and is not part of a larger multi-facility company. Concordia Life Plan Community is an independent Oklahoma City not-for-profit corporation with strong local ties.
Q: Who owns and operates Concordia?
Our community is an Oklahoma not-for-profit 501 (c) 3 corporation. A volunteer Board of Trustees determines the policies and articulates the vision and mission of Concordia Senior Living. This dedicated group of individuals is comprised of representatives of the Lutheran Senior Citizens Inc. (LSCI) (Oklahoma District LCMS) and members of local, Oklahoma City business and professional organizations.
Q: What does Concordia offer?
Concordia is a full-service retirement community in northwest Oklahoma City offering a complete continuum of care on one campus. You’ll find a range of options for independent residential living, including one- and two-bedroom apartments and patio homes ranging in size from 814 to 1,217 square feet, access to on-site social, cultural, spiritual, educational and wellness opportunities as well as conveniences such as dining, housekeeping and maintenance.
Concordia offers assisted living, memory care, short-term rehabilitation and long-term nursing care in our on-site Health Center.
Q: How do I become a resident of Concordia?
Becoming a part of the Concordia community is easy:
- Schedule a personal visit with one of our knowledgeable marketing counselors to learn more about the benefits and value of retirement living at Concordia
- Select the apartment or patio home that best suits your preferences and make a refundable reservation deposit
- Complete and submit your application forms
- Complete payment of the one-time Entrance Deposit and begin monthly fee payments
Q: What is my next step?
More than ever, people are recognizing the importance of planning ahead for their retirement and future health care needs. Call one of our marketing representatives at (405) 720-7200 or contact us online to schedule a visit and begin to imagine the possibilities of your future at Concordia.
Q. What can I expect living at Concordia Life Plan Community?
Independent lifestyles at Concordia include such amenities as exercise room, library with computer access, dining with waited table service, coffee nook and transportation. In addition, you have priority access to our on-site assisted living, memory care, rehabilitation and nursing care, if and whenever you need it. Residents have the peace of mind of a 24-hour emergency response system and round-the-clock security.
Since it is your home, you come and go as you please within a faith based community of friends. Concordia gives you freedom from light housekeeping, lawn care, home maintenance and other chores, allowing you the time to enjoy the things that are most important to you such as visiting friends and family, travel, hobbies and more. You have added peace of mind knowing that assistance and healthcare are available, should you need them for as long as you need them.
Q: What are the residential fees at Concordia?
There is a one-time refundable entrance fee and a monthly service fee. The monthly fee simplifies typical monthly expenses and includes all the high quality services and amenities offered here: real estate taxes, property insurance, utilities, basic cable TV, dining program, weekly housekeeping and linen service, interior and exterior grounds keeping maintenance, scheduled transportation, security, parking and round-the-clock emergency response. To learn more about health benefit plans, including Life Care, as well as entrance and monthly service fees, please visit our Financial Options page.
Q: Can I bring my pet?
Of course. Pets are always welcome at Concordia subject to the Pet Policy.
Q: Is there parking for my car?
Yes. Parking is available in lots adjacent to the apartments or in reserved covered parking bays. The patio homes have their own attached garages.
Q: Is there extra storage?
Concordia has additional, lockable indoor storage space for your seldom used possessions and/or seasonal items within the building.
Q: Are there recreational/educational programs?
One of the benefits of Concordia is our extensive offering of educational and recreational activities. We offer a regular schedule of lectures, music, art, movies, entertainment, health and wellness programs, trips in our own bus, gardening, bridge groups and many other programs. A few examples of the range of programs we offer are Tai Chi, fitness programs, transportation to local churches, social hour, travelogues, Wii bowling and spiritual/religious services for all faiths. Concordia has a fitness center, community meeting rooms, living room, creative arts room, library, beauty salon/barber and concierge.
Q: Can my grandchildren visit?
Guests of any age are always welcome at Concordia because it is your home.
Q: Can guests stay overnight?
Your home at Concordia is yours to do with as you please, including entertaining overnight guests in your apartment or patio home. We also offer on-site guest suites at a reasonable cost.
Q: Is there a place where my bridge group, book club or other group could meet?
Concordia has lounges for reading, socializing or throwing a private dinner party or gathering. Our Lifestyles Director conducts many classes, activities and special interest groups which you may wish to join. In addition, your own group is welcome to meet at Concordia in any of the available common areas.
Q: What happens if I get sick?
Concordia has partnered with Mercy Hospital to staff an on-site wellness clinic with medical director, lab services, visiting physicians and pharmacy services. If you have a minor illness, such as the flu, you can remain in your apartment or patio home. Tray service is available from one of our dining venues so that you can dine in your home. If a temporary stay or permanent transfer is needed in the Health Center for a more serious illness or recovery from surgery, you are guaranteed priority access to our on-site nursing and rehabilitation center.
Q: Can I buy extra meals?
You can purchase additional meals for yourself or guests in the dining room.
Q: If only one meal per day is included, where do I get my other meals?
Your patio home or apartment at Concordia has a fully equipped kitchen so that you may prepare your own meals. You may also purchase additional meals in the dining room, order a sandwich of the day, or dine out in one of the many area restaurants.
Q: What if my plans change?
Should your plans change, just notify us in writing to have your reservation deposit returned. There is no risk since reservation deposits are fully refundable.
Q: If I am interested in moving to Concordia, but not ready to give up my home, when is the right time to move?
When you are settled in a house you love, it is difficult to make a big move to a retirement community. However, your good health is your best assurance for entrance. If you wait until you need assistance, it may be too late to qualify for residency. Making a Reservation Agreement well before you think you need to move is strongly recommended. Our Wait List option is for individuals who are planning for their future and would like to have a priority for their choice of residence.
Senior Living FAQs
Q: Why choose a continuing care retirement community (CCRC)?
CCRCs offer seniors a fulfilling lifestyle with the assurance that extra assistance and healthcare will be provided as needed. Concordia provides opportunities for a wide range of spiritual, cultural, educational and recreational pursuits. Opportunities include a multi-purpose room for community gatherings, living room, coffee nook, exercise room, walking paths, computer station, card and game rooms, gardening area with raised garden beds, library, chapel and beauty shop. We also provide regularly scheduled transportation to a wide variety of popular area activities.
Q: What is a continuing care retirement community?
A continuing care retirement community, also known as a Life Plan community, provides a quality, residential living environment in which senior adults live full, independent lives as actively as they wish, with the assurance of on-site assisted living, rehabilitation and nursing care if needed. This makes them differ from monthly rental communities – by offering guaranteed healthcare should the need arise.
Continuing care retirement communities provide private residences in a community setting. Residents can enjoy common areas for dining and other activities, as well as a wide range of convenient services and amenities.
Q: What levels of senior care are provided at CCRCs?
At Concordia Life Plan Community, spacious residential apartments and patio homes are offered in a campus-style setting offering stimulating activities, dining choices and social interaction for independent living, assisted living and memory care. Nursing and rehabilitation are available on-site in a Medicare certified nursing center. The ability to move up in care as needed while staying on campus offers residents the assurance of quality, convenience and connectivity to their community. For more questions about our heathcare offerings, please check out our Supportive Services FAQs.
Q: What is independent living?
Independent living is designed to support a full, comfortable lifestyle for seniors. At Concordia, your options for independent living include spacious one- or two-bedroom apartments or patio homes. An independent senior living community provides residents with activities, services and other amenities while freeing them from heavy housekeeping and home maintenance chores.
Q: What is assisted living?
Assisted living is for those residents who require help with routine activities of daily living (ADLs), but do not need nursing care. Trained staff is available 24-hours a day to help with meals, dressing, monitoring medications and personal hygiene. There is a licensed nurse on staff at all times.
Q: What is memory care?
Concordia offers a separate, secure memory care residence on-site, interconnected with the Health Center. Specially trained staff is available 24-hours a day to assist with personal care, social activities, dining and monitoring medications. Residents have full access to a secured outdoor patio and garden area to enjoy in addition to their private living suite.
Q: What is short-term rehabilitation?
Short-term nursing and rehabilitation care centers provide housing, medical and rehabilitative therapies to people of all ages recovering from illness, injury or surgery in order to successfully transition from an acute care hospital stay to home. Rehabilitative therapies provided at short-term rehab centers may include physical, occupational, speech and respiratory therapy. Short-term rehabilitation may also be referred to as “skilled nursing care”. Care and therapies provided in this setting may be covered by Medicare.
Q: What is long-term care?
Long-term nursing care provides residents with accommodations, supervision and non-acute medical, and nursing and palliative care for those adults who have chronic or end of life conditions. Long-term nursing care centers provide accommodations, nursing care, social and end of life care to those whose needs can no longer be safely met in the home. Medicare does not typically cover costs for long-term nursing care. The Medicaid program provides medical benefits to low-income people who have no or inadequate private insurance or funds for long-term care.
Independent and Assisted Living FAQs
Q: What kinds of fees do independent living residents pay?
There are two types of fees associated with a CCRC: Entrance Deposits and Monthly Service Fees. The entrance deposit is the one-time, upfront investment for the residence and the contract that guarantees residents’ lifetime access to the continuum of care for the balance of their lives. The entrance deposit is based on the health benefit plan, size of residence, number of occupants and the refund plan selected.
Monthly service fees are based on the health benefit plan, size of the residence and number of occupants. These fees provide each resident with certain services and amenities such as meals, transportation, housekeeping, maintenance, utilities and linen service.
The Residency Agreement can help protect your assets with a choice of refund options including: 90% refundable, 50% refundable and fully declining refund entrance fee plans. The Residency Agreement offers lifetime residency of the apartment or patio home of your choice as well as the security and peace of mind knowing you have guaranteed access to the complete on-site continuum of services and care at Concordia’s on-site Health Center. Residents pay a monthly fee to cover the cost of services.
Q: What is included in the independent living monthly service fee?
The independent living monthly service fee includes:
- Dining with continental breakfast and the main meal of the day in an elegant dining room with waited table service*
- Weekly housekeeping and linen service
- Scheduled local transportation including shopping, healthcare appointments and social outings
- 24-hour security and response
- Utilities and fees including electric, gas, water, refuse and basic cable t.v.
- All maintenance of residences, grounds and appliances
- Activities director to plan activities, events, programs and entertainment
- Private dining room for parties or gatherings
- Convenient on-site beauty salon
- Community raised-bed gardens
- Concierge in lobby to screen and greet guests
- Health education, wellness programs and clinics
- Walking trails and exercise options including on-site exercise room and instructor led classes
- On-site library, game room and creative arts room
- Priority access to on-site Health Center for short or long term care, assisted living and memory care
*Monthly dining allowance
Q: What is the difference between a monthly rental and entrance fee retirement community?
An entrance fee retirement community is an investment in Life Care, with a continuum of care guaranteed, from assisted living to rehabilitation to skilled nursing, memory care and long-term care, if the need arises. Unlike a monthly rental community, where healthcare is not guaranteed, residents of a Life Care entrance fee community don’t have to worry about the financial risk of rising healthcare costs. Click here to learn more about the value of a continuum of care retirement community over a monthly rental community.
Q: Are any additional services available in independent living?
Yes, the community offers these services for an additional cost:
- Additional meals
- Catering services in the residence or private dining room
- Beauty and barber shop services
- Personal laundry/dry cleaning
- Package mailing services
- Guest apartments
- Personal transportation
- In-home assistance with daily care
Q: What healthcare services are available to independent living residents?
Our on-site health services include traditional assisted living, skilled nursing care, rehabilitation, long-term care and memory care. Long- and short term healthcare is paid for on a “fee-for-service” basis.
Traditional Assisted Living: Concordia’s assisted living lifestyles provide residents with the help they need with their activities of daily living in a comfortable, residential environment. It is designed to maintain a resident’s optimal level of independence and autonomy.
Nursing Care: Concordia’s Nursing and Rehab Center operates a licensed nursing care program, where qualified, licensed and certified professionals provide 24-hour care.
Skilled Nursing Facility (SNF): Concordia operates a Medicare certified skilled nursing facility that provides the highest quality of nursing and rehabilitative care. Our professional staff is dedicated to helping residents attain the highest level of independence by meeting their individual needs.
Q: What is included in the assisted living monthly service fee?
- 37 spacious, private one-bedroom apartment homes
- Customized pricing with no entrance fee
- Weekly housekeeping and flat linen service
- All utilities except telephone
- Three chef-prepared meals daily
- Medication management
- Support for routine activities of daily living
- 24-hour staff and emergency response system
- Scheduled local transportation
- On-site physical therapy services
- On-site health clinic staffed by Mercy Hospital professionals
- Wellness programs
- Beauty salon/barbershop
- Enriching activities and programs daily
- Apartment and grounds maintenance
- Access to memory care and skilled nursing, should the need arise
- Multi-denominational chapel
- Creative arts studio
- Card and game room
- Mail room
- Living room/lounge areas
- 15 acres of landscaped grounds
- Pet friendly
Q: What should I look for when choosing an assisted living residence?
In assisted living, seniors maintain control and independence while receiving assistance with daily activities such as bathing and dressing. Around-the-clock nursing staff is usually not available. Ask for a tour and visit the center during off hours. Sample food, check out the activities schedule, visit with residents and ask about talking to family members. Ask the administrative team about its current survey history. Most locations require private payment, so ask about cost and consider whether this works with your financial situation.
Memory Care FAQs
Q: What is memory care?
Memory care is support that is specifically designed to serve the needs of those with Alzheimer’s, dementia and other forms of memory impairment. At Concordia, we believe that individuals with memory impairments can continue to lead a rich, fulfilling and dignified life and our programs allow everyone to thrive to the best of their abilities.
Q: What services are offered to memory care residents at Concordia?
Memory care services at Concordia are focused firmly on the individual. Our memory care services help to create a safe, healthy and stimulating environment for those with memory impairments. Services include:
- Access to skilled nursing: Residents and family members have peace of mind knowing these services are available on-site if needed
- 24-hour supervised care: Care is offered in a customized environment where residents are safe and encouraged to live fully
- 24-hour emergency response system
- Medication management: Memory, dementia and Alzheimer’s residents will never have to worry about coordinating their own medications; our trained staff safely handle all medications
- Three chef-prepared meals per day: Residents can enjoy a delicious and healthy menu prepared by our culinary staff that provides plenty of variety
- Weekly housekeeping: Bed making and other services make memory care living as convenient as possible
- Personal laundry service: Residents can enjoy the convenience of personal laundry service throughout the week
Q: What amenities are offered to residents of memory care?
At Concordia, we’ve created a neighborhood designed to provide comfort and care for residents with memory impairments — offering amenities to create a warm and welcoming homelike environment.
- 2 sizes of residential accommodations: Memory Care Studio and Deluxe Studio, each with a private bath
- Trained staff: Our staff is specifically trained and experienced in working with individuals with Alzheimer’s or other dementia; your loved ones are in caring and safe hands
- Activities focused on specific needs: We offer specialized activities and programs to help memory care residents thrive
- Common spaces: Our common spaces are designed to encourage socialization, which is known to help prevent or slow down the progression of dementia and Alzheimer’s as well as stave feelings of isolation and depression
- Enclosed courtyard: Residents experience the benefit of our beautifully-manicured outdoor space with raised garden beds while in a completely safe area
- Access to a full-service beauty salon/barbershop: Haircuts, styles, manicures and more are available at our on-campus salon
- Living and activities rooms: Residents can enjoy fellowship with other community members or just enjoy some relaxing alone time in our living and activity rooms
- Since we’re a continuing care retirement community, spouses or loved ones of residents receiving care can remain in their independent living or assisted living apartment homes a short walk away, all under one roof, ensuring a sense of togetherness at one residence
- Predictable monthly fees with no up-front entrance fee
Q: How does the memory care center address safety concerns?
Our memory care center is staffed with dedicated and attentive care providers 24-hours per day, 365 days per year. Through the use of discreet security systems, including a 24-hour emergency response system and an enclosed outdoor space, residents are able to wander freely throughout the memory care center, indoors or out. The secured outdoor space includes beautiful raised garden beds for residents’ enjoyment.
Q: What makes Concordia’s memory care different from other communities?
All the services provided in our memory care center — from dining, to nursing, to activities — are designed around the unique needs of the memory-impaired individual. By working closely with family members, we preserve the life story of every residents. We are focused on seamlessly integrating the past and the present to prevent loneliness, helplessness and boredom. Days are quietly structured to provide a sense of order. We strongly believe people with Alzheimer’s and other dementia deserve the opportunity to live to their fullest potential, and we’re here to help make that happen.
Q: Does Concordia offer short-term stays?
Yes, we offer a Short-Term Stay program. Our professional and caring staff will be there for your family member while you take time for needed vacations, business travel or other obligations that necessitate temporary Alzheimer’s and dementia care for someone with memory support needs. We offer fully furnished apartments with meals, social and care needs provided in a warm and caring environment.
Q: Is my family member or friend required to share an apartment with another memory care resident or are private residences available?
Our memory care center includes spacious private studio apartment homes that allow residents to surround themselves with pictures and other items of personal value as well as to give residents and their families the privacy they desire. There are two studio apartment floor plans to choose from: Memory Care Studio and Deluxe Studio.
Q: How can I be involved with my family member or friend’s care?
Individuals with Alzheimer’s or other forms of dementia cannot always articulate their needs and preferences. With help from family members, we can have a better understanding of who the resident is now, as well as who they were before their memory loss. We will then know everything residents would share with us if they could – where they grew up, their past careers, favorite hobbies and major life events. With their families’ help, we will get to know residents in the way they deserve.
Families will also take part in the daily care of residents by helping us create personalized care plans. Family caregivers can share the important details of their loved one’s unique challenges with memory loss, as well as their personal routines, so their care is seamlessly transferred from home to our community. We will also invite family members to participate in daily life with them, sharing in mealtimes or providing support during programming when they visit. We understand the needs of both residents and their families, so we will provide an environment where families can share life together.
Q: How do I know if Concordia Life Plan Community is right for my friend or family member who has a memory impairment?
At Concordia Life Plan Community, you’ll find a memory care center dedicated solely to supporting those with memory loss. Unlike other communities that offer memory support in a skilled nursing wing, our memory care center is designed to meet the specific needs of those living with memory loss and related cognitive impairments. From the layout of our secure community to our daily programming that promotes choice and celebrates accomplishments through familiar schedules and surroundings, every aspect of the community is created with memory care in mind.
Supportive Services FAQs
Q: How do I begin making healthcare decisions for my loved one?
Include your primary care physician in the decision-making process. He or she can provide reliable information about your loved one’s physical, mental and emotional states so that you can start to understand what care will be most beneficial.
Q: What is Medicare?
Medicare is a health insurance program for people 65 or older and people under 65 with certain disabilities or end-stage renal disease. Medicare does not cover all expenses and is not designed to pay for long-term custodial care so it is important to understand the program. For patients meeting requirements, Medicare helps cover the costs for hospital stays, skilled nursing home stays up to 100 days and hospice care. Our admission team members will be happy to provide you with current rates and coverage.
Q: What are the different levels of nursing care available?
Skilled nursing and rehabilitation centers are for those recovering from illness, injury or surgery. Many patients need additional medical and rehabilitative therapies before successfully transitioning from hospital to home. Some choose to make a skilled nursing center their permanent home. Typically, this means residents need medical supervision and support that can no longer be provided at home safely. Many times patients transitioning home from a hospital or skilled nursing center still need some medical and rehabilitative support. Home care can provide this assistance along with medication management, education about a newly diagnosed disease, lifestyle changes and IV care.
Assisted living centers are designed for those who still want to retain their independence but need some assistance with taking medications, bathing, dressing or meal preparation. Some assisted living centers are specifically for patients with Alzheimer’s disease. Programming is focused on maintaining skills and retaining quality of life.
Hospice care is available for patients diagnosed with a life-limiting illness. Hospice can provide the physical, emotional and spiritual support to patients and their families to help work through this challenging time.
Q: What services and amenities are available with skilled nursing?
- Fully furnished private and semi-private rooms with private baths
- Access to a full continuum of care, independent living, assisted living and memory care
- 24-hour licensed care
- Individualized plans based on an individual’s overall health, social and psychological well-being and nutritional and spiritual preference
- Senior rehabilitation therapy
- Restorative therapy
- Therapy, pain and wound care
- Therapeutic diets
- Assistance with activities of daily living
- Housekeeping and flat linen service
- Scheduled transportation
- State-of-the-art equipment and treatment program
- 24-hour emergency response system
- Short- and long-term care
- Planned social functions and wellness programs
- A diverse calendar of activities and events
- Full-service dining with three chef-prepared meals daily
- Pet visitation therapy
- Beauty salon/barbershop
- Living room/lounge
- Room and grounds maintenance
Q: What is Medicaid?
The Medicaid program provides medical benefits to low-income people who have inadequate medical insurance or none at all. The federal government establishes general guidelines for the program, but each state establishes the program’s requirements including eligibility. You can find out more about the Medicaid program through cms.gov or by talking to our admissions team. Concordia is not a licensed Medicaid provider.
Q: What is assisted living and when is the right time to consider it?
Assisted living is designed for individuals who wish to maintain a level of independence, but may need a little help with daily living activities. Assistance with dressing, bathing, grooming, medication management and more is generally provided to assisted living residents. If you or your loved one has mobility issues or safety in the home is becoming a concern, it’s time to consider a move to an assisted living community. Residents also enjoy maintenance-free living with a variety of amenities, from scheduled social activities and events to daily meals and weekly housekeeping, with the peace of mind that help is available around-the-clock for optimal safety.
Q: What is the cost of long-term care
The cost of long-term care for seniors will vary depending on the senior living community chosen and the type of services provided. Various financial options are available to help cover the cost of senior care, like long-term care insurance and Medicare. Monthly fees associated with a senior living community help pay for housing and the services the community provides.
Q: What services and amenities are available with long-term care?
- Private and semi-private rooms
- 24-hour nursing service
- Assistance with daily living activities
- On-site health clinic staffed by Mercy Hospital professionals
- Housekeeping and linen service
- Physical, occupational and speech and hearing therapies
- Three chef-prepared meals daily
- Scheduled transportation
- Pet visitation therapy
- Themed events and dinners
- Birthday parties
- Monthly entertainment and seasonal activities
Q: What should I look for when choosing a skilled nursing and rehabilitation center?
For short-term stays focused on rehabbing a patient returning home, ask the center about its successful outcomes treating patients with your or your loved one’s illness, injury or disease. Ask about the staff’s knowledge about post-hospital care. Tour the center to get a feel for cleanliness, friendliness of staff and amenities that are important to you. Ask to sample food and visit with patients similar to you or your loved one.
Q: What should I look for when selecting a hospice care provider?
Hospice providers should ensure that your loved one spends his or her final days in comfort. Ask the agency about staff knowledge. Do they have volunteers and counselors trained for your specific needs? Are they focused on meeting your loved one’s and family’s wishes? Will they provide support for mind, body and spirit? Do they have testimonials from satisfied families? Can you speak to them? Are they CHAP-accredited?
Q: As a caregiver, I feel I need some help. Where can I turn to?
As the child or spouse of an aging or ill family member, guilt or fear may prevent you from getting the help you need. Our admissions team will be happy to provide you with literature support, community support programs and information about our services, including respite care, to help you take a break and get the rest you may need.
Q: What should I think about when moving a loved one into a long-term care setting?
Making the move to a long-term care setting can be one of the most difficult decisions you make. To help you and your family member get acquainted with the center, make sure you discuss these items with the healthcare providers so they can help make the transition as smooth as possible. What are the patient’s diet likes and dislikes? How mobile is he or she? How much can he or she manage personal care and hygiene? What are his or her current living conditions like, and do they provide the necessary support? What role does religion play in their life? What are his or her routines and habits, as well as hobbies? What about mental capacity? Do they fear new surroundings? Does he or she socialize easily?
Q: Visiting my loved one at a long-term care center is difficult. How can I make it more enjoyable and fulfilling for both of us?
Visitors are very important to residents, and a well-planned visit can be rewarding for both of you. When visiting a loved one, talk to the staff about the best times. If you are bringing children, coach them on what to expect, and plan an activity such as working on a photo album, writing letters, playing a game or eating a meal together. If your loved one can manage, plan an activity outside of the center. Check with the center on its policy with bringing pets to visit the community.
Q: Can family and friends outside of Concordia Life Plan Community visit?
No, unfortunately not during this period of self-quarantine. The exception is for paid caregivers providing medically necessary services. Please make sure your family members know they are not allowed on the property except to drop items off at the front door. Family members and friends are not allowed to visit you while you are on a walk or through your window or balcony. These types of visits pose a risk to everyone at Concordia.
Q: Can I go to my doctor or dentist?
Only for urgent medical concerns if approved by our Medical Director. Please notify us as far in advance as possible for upcoming appointments. Concordia Life Plan Community will provide transportation to and from the appointment in these urgent situations. Call the valet staff to schedule transportation (405-417-1332). Residents going out for appointments need to wear a mask the entire time they are out and will need to quarantine in their apartment for the next 14 days after the appointment and a Concordia staff member will check temperature daily during this time frame.
Q: What about going to the pharmacy?
Pharmacy deliveries are being received at the front entrance by appropriate medical personnel and delivered to individuals by staff. If you need a prescription picked up, please call our valet staff (405-417-1332) and we will pick it up for you and deliver it to your apartment. When we deliver it, we will have disinfected the bag and provide you a disinfectant wipe for you to sanitize the medication bottle.
Q: What about the delivery of US Mail and Newspapers?
Concordia is receiving all mail and newspaper deliveries disinfecting/sanitizing them and delivering them to the appropriate residence in order to safeguard you from leaving your apartment.
Q: What about other deliveries?
All package deliveries including FedEx, UPS, Amazon are being received at the main entrance and will be disinfected/sanitized before being delivered by Concordia personnel directly to your residence. My son or daughter stops by weekly to help me manage my medications. Can he/she still do this? No. During this period of self-quarantine only essential Concordia staff paid caregivers providing medically necessary services will be allowed access to the campus. If you have health related questions or concerns, contact the front desk at 405-720-7200 or firstname.lastname@example.org. Labeled, pre-filled medication boxes can be delivered to the main entrance and will be handled by the appropriate medical personnel, and will be delivered to the appropriate recipient.
Q: Can I leave and return to campus in general (visiting friends/family, going out to eat, attending
church, going for a drive etc.)?
No, unfortunately not. Some suggestions for social contact: FaceTime/Skype/Zoom. We understand these are challenging times and we ask you not to leave-even to go for a drive in your car. You need to limit your exposure to help reduce the spread of the COVID-19 virus. See attached article about the importance of social distancing and the importance of not interacting with other people at this time. By leaving your residence or the community you are putting your own health and the health of the entire Concordia Life Plan Community at risk! If a resident ignores our request and decides to leave the community Concordia will ask them not to return for 2 months and may decide to terminate their residency agreement.
Q: Can I “hang out” in the common areas around campus – even if it is just me?
Unfortunately, no. The essential reason for self-quarantine is to help mitigate risk of spreading COVID19 and that includes staying away from common spaces around campus. Residents should only leave their apartments if they are going out for a walk or for an approved medical appointment.
Q: Can I check out a book from the Concordia Library?
The library on campus is closed. If you would like a book, please contact the Concierge and we will make every effort to have one delivered to your room.
Q: Can I stay with or visit friends/family?
You may, but you will NOT be able to return to Concordia Life Plan Community until the self quarantine policy is lifted. If you choose to stay away from Concordia, plan on being gone for at least 2 months. Please notify the Concierge before you leave and provide your e-mail address and a cell phone number so we can stay in contact with you while you are away. We will communicate with you if this time frame can be shortened.
Q: How long will all of this last?
We do not know at this point. It will be in place for the foreseeable future. Please know these limitations are implemented to help keep you safe & healthy and are in accordance with CDC, CMS and other local and federal government guidelines.
Q: Can I take walks outside?
Yes! We encourage you to do so. You may only walk the roads and walking paths of the campus. You are encouraged to practice social distancing – so 6 feet away from other walkers, do not congregate. Please do not use this as an opportunity to meet up outside with visitors (or family, friends, etc.). Please leave the community via the nearest exit and return using the main entrance. When re-entering the community, please stay 6 ft. away from the other people entering the community. First floor residents may leave and return through their patio doors. If you go out for a walk, you are required to wear a mask the entire time you are out of your apartment.
Q: Can I walk the halls of Concordia Life Plan Community for exercise?
No. Walking in the halls is not within our self-quarantine procedures. We need to limit the amount of exposure to all and exercise walking in halls will increase the risk of spreading COVID-19.
Q: How do I get groceries/sundries?
You may not go to the grocery store and shop for groceries. Lifestyles and Dining has put in place a system to help you with any necessities you may need. Please contact the valet for items needed (405-417-1332). Also, you may have family members/friends deliver your groceries to the main entrance and we will disinfect them and deliver them to your residence.
Q: Can my family or friends stay with me or visit with me outside?
No, unfortunately not at this time. Please remind your family members that visitors are not allowed on our property unless they are dropping items off. Friends and family members are not allowed to visit you outside while you are on a walk or at your window or balcony. Visitors create too much of a risk to everyone at Concordia.
Q: What do I do about trash?
Please place your trash outside your door daily between the hours of 7:00-9:00 A.M. and housekeeping will come by and pick it up. If you have items to recycle, please bag them separately as we still have a regular recycling pick up.
Q: Can I walk my dog?
Yes, you may walk your dog outside. You are encouraged to practice social distancing – so 6 feet away from other walkers, do not congregate. Wear your mask the entire time you are out of your apartment. In this case, for first floor residents please leave outside your patio door.
Q: My pet is sick. Can I take them to the vet?
No. However, you’re encouraged to ask an outside family member or friend to take your pet to the vet. If a problem arises, let the Concierge know and we will do all we can to help.
Q: I’m enjoying the meal delivery by Dining Services. Can I customize my order?
Due to the volume of meals being delivered three times a day, meal order customization is not available. However, Dining Services offers vegetarian and gluten-sensitive meals. Let us know if that is something you would like to request 405-720-7200.
Q: When are meals delivered?
Dining services strives to have the breakfast delivery made between 7:00 – 9:00 a.m., lunch between 11:00 a.m. and 12:30 p.m. and the dinner meal will be delivered between 4:00 p.m. – 5:30 p.m. As a reminder we are offering 3 meals a day and are not charging for meals above your normal meal plan. However, if you don’t need 3 meals a day, don’t feel obligated to order all 3 meals.
Q: What should I do if I think I am getting sick?
If you have symptoms of a respiratory illness (cough, fever, shortness of breath), immediately contact the Concierge by phone for guidance. Concordia staff will assist you with next steps.
Q: What is Concordia Life Plan Community doing about vendors and construction workers?
Concordia Life Plan Community has put a halt on all construction projects and are only limiting vendor entrance to those that fall under the ‘medically necessary’ category. These individuals are put through our screening process at the front entrance and are given facemasks to wear.
Q: My accountant would like to meet with me about my taxes, is that possible?
Meeting in person (on campus, outside or off campus), is not allowed at this time. However, conference calling, FaceTime, or a Zoom meeting can take place. If you need help delivering tax documents, please call the Concierge for assistance. The IRS has extended the filing deadline to July 15, 2020.
Q: What should I do in the event of a tornado warning?
Please watch the weather closely as this is the time of year when we may have tornado outbreaks. If there is a tornado warning in our area, please follow the protocols outlined in our handbook and take shelter in the Fitness Center. If you must take shelter, wear a mask the entire time you are out of your apartment.
Q: How is the Concordia Life Plan Community staff holding up?
Our staff has showcased their continued commitment to our residents during this time. The employees continue to do their best to provide ongoing exceptional service and compassionate care. All of us have two concerns: you (our Concordia residents) and our own families. While some services have been put on hold, all Concordia employees have ongoing tasks to better serve you and keep you safe and healthy.
Q: Do all these protocols also apply to Patio Home residents?
Yes, patio home residents are expected to follow all the protocols outlined in this document.
Q: Can I get Housekeeping Services?
Housekeepers are concentrating on the high touch areas and the Health Service areas at this time. If you need housekeeping, please call the concierge and we will do our best to provide a limited service. We are working on a way for residents to request a vacuum.
Q: I am having a difficult time with this isolation, what resources are available to me?
Concordia staff will continue to call our residents each day M-F and are happy to check on you and visit with you. If you would like to talk to someone else, we are working on some resources of professionals that can help you deal with this difficult situation. We will share detailed information about that in the next few days.
Q: When do I need to wear a mask and what mask do I wear?
If you leave your apartment for an approved reason (approved reasons are limited to taking a walk outside and going to an approved medically necessary appointment). In this case, wear the medical type mask that you were issued.
If a staff member enters your apartment. In this case you can wear the homemade mask that you were issued or any other material to cover your nose and mouth. Your nose and mouth must be covered the entire time a staff member is present in your apartment.
Q: Are staff members required to wear a mask?
Yes, all Concordia staff members have been issued a medical type mask and are required by CMS to wear them the entire time they are in the building. This also applies to anyone that is allowed to enter Concordia.
Q: Can I come to the Concierge desk for help or to drop off items?
No, there is no reason for a resident to physically go to the Concierge desk. If you need help from the Concierge, please call them. If you have a package to pick up, please call the Concierge and leave the item outside your door and someone will pick it up.
Q: What happens if I need to call 911?
We recently received information from EMSA, the Fire Department and the OKC police that if they respond to a 911 call, they will not enter our building. Concordia staff are expected to take residents outside the community to meet the first responders or to take the resident to the nearest exit to meet the first responders. If you call 911, please notify the Concierge so we can assist you outside before the first responders arrive.
Q: What will Concordia do if a resident tests positive for COVID-19?
We continue to take strict precautions and pray that we don’t find ourselves in this situation. However, we understand that we need to be prepared. Our strategy team has been and continues to plan for this scenario. Our state is working on potential options but right now we are unsure of what those plans will be. At this time, if a resident tests positive and is not able to receive care in the hospital or another location, we are making plans for isolation areas at Concordia to help protect our staff and residents.
Q: Is Concordia admitting new residents?
At this time, Concordia is not admitting new residents into any of our levels of care as a precaution to help protect our community. If a Concordia resident does have to go out to the hospital, we are required by CMS to make sure they get a COVID-19 test prior to returning or upon their return to Concordia.
Q: What can I do to help?
- Please say a daily prayer for Concordia, our residents, staff, families, our city, state, country and world.
- Stay in your apartment and follow the guidelines that we set forth even if you don’t like or agree with them.
- Wear your mask if you leave your apartment for an approved reason.
- Cover your mouth and nose if a staff member or other approved person has to enter your apartment.
- Wash your hands frequently.
- Call your neighbors to visit with and check on them.
- Make a monetary donation to Concordia to help offset our additional expenses related to the pandemic.
- Take care of yourself.
- Don’t watch the news all day long. It is healthy to take a break from the non-stop COVID-19 coverage.
- Take advantage of the services and activities that we are offering and provide us feedback with your ideas for how we can help you during this difficult time.
- Take up a new hobby-we can help you order resources and supplies if needed.
- Read a book.
- Do some spring cleaning.
- Exercise in your apartment.
- Write notes/letters to your family and neighbors.
- Count your blessings-as difficult as this is, we still have a lot to be thankful for!
Thank you for your cooperation during this time. We appreciate your patience and efforts! Please understand our practices are subject to change based on new information we receive from government and public health officials.